Privacy policy

Privacy Policy

Last updated: October 2026

Urbanspace Interiors, LLC ("Urbanspace Interiors," "we," "us") operates urbanspaceinteriors.com and our showroom at 301 West Ave, Suite 100, Austin, TX 78701. This policy explains what personal information we collect, how we use and share it, and the choices you have.

Information We Collect

Information you give us

  • Contact details such as your name, email address, phone number, and shipping and billing address when you place an order, request a quote, create an account, register a trade account, or contact us.
  • Order details, including the products you purchase and your delivery instructions.
  • Messages you send us by email, through our contact form, or through the chat assistant on our site.
  • Your email address if you sign up for our newsletter.

Information collected automatically

  • Device and browser information, IP address, approximate location, pages viewed, products added to your cart or wishlist, and how you arrived at our site.
  • This information is collected through cookies, pixels and similar technologies (see "Cookies and Advertising" below).

Payment information
Payments are processed by Shopify and our payment partners (Shop Pay, Amazon Pay and Google Pay). We do not store your full card number.

How We Use Your Information

  • To process, ship and support your orders, quotes and design projects.
  • To respond to your questions and requests.
  • To send order updates and, if you have opted in, marketing emails about new products and events.
  • To operate, secure and improve our website, including preventing spam and fraud.
  • To measure site traffic and the performance of our advertising.
  • To comply with legal, tax and accounting obligations.

How We Share Your Information
We share personal information only as needed to run our business:

  • Manufacturers and delivery companies, to fulfill and deliver your order.
  • Service providers that help us operate the site and our business, including Shopify (store platform and checkout), our payment processors, Rep AI (chat assistant), Swym (wishlist) and hCaptcha (spam protection).
  • Analytics and advertising partners, including Google (Analytics, Ads and Merchant Center) and Meta (Facebook and Instagram).
  • Legal and safety, when required by law, to protect our rights, or in connection with a sale or reorganization of our business.

We do not sell your personal information for money.

Cookies and Advertising
We and our partners use cookies and pixels to keep your cart working, understand how visitors use our site, and show you relevant ads on other sites and apps. Some state privacy laws treat this kind of advertising as "selling" or "sharing" personal information. You can opt out by:

  • emailing us at shop@urbanspaceinteriors.com with the subject "Opt Out";
  • adjusting your ad settings with Google (adssettings.google.com) and Meta (facebook.com/adpreferences); and
  • blocking or deleting cookies in your browser settings. Some site features, such as your cart, may not work without them.

Email Marketing
You can unsubscribe from marketing emails at any time using the link at the bottom of any email. We will still send messages about your orders.

Your Privacy Rights
Depending on where you live, you may have the right to:

  • access the personal information we hold about you;
  • correct inaccurate information;
  • delete your personal information;
  • receive a copy of your information; and
  • opt out of targeted advertising.

To make a request, email shop@urbanspaceinteriors.com or call (512) 476-0014. We may need to verify your identity before responding. If we deny your request, you may appeal by replying to our response, and we will respond to your appeal as required by law.

Data Retention
We keep personal information for as long as needed to fulfill orders, provide service, and meet legal, tax and accounting requirements, and then delete or de-identify it.

Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy
We may update this policy from time to time. The "Last updated" date above shows when it was last revised.

Contact Us
Urbanspace Interiors, LLC
301 West Ave, Suite 100, Austin, TX 78701
(512) 476-0014
shop@urbanspaceinteriors.com